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SALT ROCK CARAVAN PARK NOT RECOMMENDED

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07 Mar, 2017 @ 10:58:18 am
Bak oor
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Salt Rock Hotel & Caravan Park not recommended
Our recent stay over December 2016 at Salt Rock were sadly turned into a very unpleasant stay, by the resort's management couple - Piet and Trudie. This was supposed to be our dream year-end holiday. Management Trudie approach me with an account query stating that there is a short payment on my side for the duration of stay. I responded and informed them that I do have payment transactions and a final statement from Salt Rock Hotel that the booking is paid in full before arrival and zero balance due. At the very same time when I discussed this matter with them, another concerned lady wanted to discuss her booking in which the dates of her stay were incorrectly captured by Salt Rock reservation desk. She was told to make sure that she must do a better job when she book accommodation and were asked to leave the office as she is wasting their time. I was shocked followed the lady and asked if she is ok. Then I returned to the management office and inform them that I will go and fetch my PC and show them my proof of final payment. I then asked my wife to handle this matter due to her better understanding of the account and she made the payment to Salt Rock Hotel. After the wife left to sort out this mess I realized my mistake as I have seen how rude they handled their guest and followed her to the management office. I was too late. When she arrived at the office to show them their mail acknowledge that the payment was made in full the management couple start screaming and shouting on top of their voice in such a way that my wife had to wipe their spit of her face. I immediately stepped in and told the male manager that I will not allow this behavior nor anybody to verbally abuse my wife. Then I was informed that they will have me removed from the premises by the security and police and my holiday at Salt Rock is over. I responded and say that should this be the case then we will settle this in court. Then the general manager (Dean) arrived and assisted in this matter. He informed me that the management coupled resigned and then asked for their job back which were not granted. That is probably the reason for their behavior. The General Manager made them apologize and we were offered a free breakfast at the restaurant. I accepted however the stay at Salt Rock were not the same and the holiday were spoiled. Two months later I decide to contact Salt Rock Hotel to book accommodation for December 2017 as I was informed that a new manager is employed. I was informed that my family is banned at the Hotel board of directors. Unbelievable, unprofessional, no customer service. How can the board of directors of Salt Rock Hotel embarrass clients in such a harsh way without discussing this matter with all parties involved? I am sad to say that Salt Rock Hotel and Caravan Park is not recommended at all. The Management of Salt Rock Hotel including their Board of Directors involved should seriously consider a course in hospitality and customer service. SALT ROCK HOTEL & CARAVAN PARK NOT RECOMMENDED ! !
🌪️ Worry ends where faith begins 🌪️
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07 Mar, 2017 @ 11:40:09 am
Global Traveller
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Thank you for your feedback - sorry they messed up your holiday - will avoid this park in the future. They obviously have the wrong people in the job.

Slower and lower is better than higher and faster!
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07 Mar, 2017 @ 11:52:52 am
Anonymous
Thx for pointing this out...it was on our list to try out but after reading this I guess Salt Rock is off our list.

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07 Mar, 2017 @ 12:08:53 pm
Big5Spotter
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Was on my bucketlist but think twice before booking,thanks for info
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07 Mar, 2017 @ 12:23:52 pm
FredaD
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It is almost unbelievable that clients could be treated that way.   With the couple that screamed at you not being there anymore and the general manager that apologised, what reason could they have for banning you?    Did they give you a reason?

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07 Mar, 2017 @ 12:34:30 pm
Expo / Jan
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dankie vir info Bakoor. salt rock sal my NOOIT sien nie. mens behandel nie gaste wat veantwoordelik is vir jou inkomste, soos hoolligans nie. hulle vergeet as ons nie hulle park ondersteun / of staanplek huur nie kry hulle nie inkomste nie. what a sad day! 

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07 Mar, 2017 @ 12:40:16 pm
Bak oor
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Colin  / Freda

Dit is wat my verstand te bowe gaan. Geen rede, geen tefoon oproep om dit te bespreek van die sogenaamde (shareholders) of senior bestuur , niks. En om te dink ek het oor die twintig duisend rand daar spandeer in Desember. Blykbaar beteken dit niks vir hulle. Die algemene bestuurder (Dean) is honderd persent bewus van die geval. Hy weet self wie aan die verkeerde kant was en self ook genoem ek is nie die eerstes wat problem opgetel het van die bestuurs paartjie, Piet en Trudie en hulle het erken voor hulle bestuurder dat hulle onder stres is en verkeerd was. Tog is die besluit gemaak en my glad nie eens verwittig. Ek het aangeneem die probleem is uitgesorteer en wou net my staanplek bevestig vir komende Desember wat ek al vir n lang tyd gebruik toe ek die klap in die gesig kry. Ek voel opreg vernederd.

🌪️ Worry ends where faith begins 🌪️
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07 Mar, 2017 @ 13:07:19 pm
Anonymous

Look, A story usually have 3 sides, just like a samoesa.  You gave us your side, then Salt Rock staff will have their own version, that usualy will differ from your version and then offcourse their will be the truth.  

If I was treated in the way you described above, I would not even consider going back there, why would you want to return to the place? 

This happend in December 2016.  It is now March 2017.  Why only share the story now?

Now suddenly everybody wants to jump on the bandwagon and boikot the place? Why?

I am not saying you lie, I am just saying.

I might just add, if somebody spits in my face, he will end up on his ass. 

 

 

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07 Mar, 2017 @ 13:41:42 pm
Bak oor
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Speknek. En dink jy klim op die ban wagon

Kom ek antwoord jou vrae.

Die storie is dat ek intussen n hart omleiding operasie gehad het en in n herstel fase is. Dus is ek nou meer gereed om my mede kampers n eerlike en opregte waarskuwing te gee sodat hul nie moontlik n hengse klomp geld vooruitbetaal met die beste verwagtinge en dan so teleurgesteld word. n Storie het net een kant en dis die waarheid. n Leun is soos n wiel wat draai hy kom terug na jou verseker.

Hoekom ek nou die draad plaas , eerder laat as nooit ek is dit verskuldig aan medekampers.

Die rede hoekom ek wil terug gaan. Ek kamp al vir jare daar. was totaal geskok om nou die laaste keer te sien hoe die plek agter uit gegaan het en hoe Piet en Trudie se houding verander het. Ek het ook familie wat in die omgewing permanent woon en ons het n saamtrek jaarliks so die plek is goed gelee vir dit. So hoekom die duiwel moet ek dit verander deur mense met net eenvoudig geen maniere of respek vir hul medemens.  Ek was ook ten volle bewus dat die bestruurspaar bedank het en daar nuwe bestuur gaan wees. Dus het ek gewag to die nuwe bestuurs groep begin en dan my bespreking bevestig vir die komende Desember met die hoop die kamp sal beter na gekyk word en beter bestuur word. Het nie geweet ek is daar verban tot nou so ek praat nou

En die gespoegery in my vrou se gesig met Piet se geskree. Vertrou my dit was bitter naby of hy ( en wie ook al ) was naby of hy was hospitaal toe.

Ek stel voor, glo wat jy wil en boek vir jou n plek daar. 

Ek is nie bang om my eerlike mening te deel met my medemens (al is dit laat) en te staan vir wat ek in glo al beteken dit ek staan alleen

🌪️ Worry ends where faith begins 🌪️
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07 Mar, 2017 @ 13:52:58 pm
Jan Meyer
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Ons het verlede jaar in April by Salt Rock gekamp. Hierdie jaar in Februarie wou ons weer daar kamp en het daar opgedaag sonder bespreking. Die onderste kamp was vol bespreek en ons wou nie bo kamp nie en het vir die dame gesê ons sal Dolfin in Ballito probeer. Sy het ons snaaks aangekyk en gesê dit is nie 'n goeie park nie.

Ons het lekker in Dolfin gekamp.

Kan verkeerd wees maar ek dink die dame by die park se ontvangs was dieselfde dame as verlede jaar. 

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07 Mar, 2017 @ 13:57:38 pm
Somer Kamper
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Overall, the reviews for Salt Rock appear to be positive. I am not referring to this forum only. On the other hand, there are some complaints about an attitude of take what you get. We also went to take a look at this resort once. Whenever we camp, we do some reconnaissance of other potential camping spots and if the place is found to be agreeable, even mark spots on the resort plan for when we make a booking. After visiting Salt Rock, we decided not to book there. I cannot even recall the exact reason.

A possible word of advice if you ever encounter difficulties with admin staff. Never get into a shouting match with them and their immediate superiors. It will only reinforce their argument to their bosses that you are the unreasonable one. You only descend to their level. Rather take up the issue calmly with somebody much higher up, if at all possible.

Mark Twain said: "Never argue with stupid people, they will drag you down to their level and then beat you with experience."

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07 Mar, 2017 @ 14:28:42 pm
OOM JEEP
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OR

Never assume that loud is strong and quiet is weak.

Daars iemand wat na my kyk want as ek dit moes aanhoor, verloor ek my cool. Gooi my toys uit die kot en gaan sit op hom, tot hy ophou spartel :-):-):-):-):-)
Maar, ek wed julle nou, Desember is hulle vol bespreek.
Laat ons dit maar by ons hou.. Ek gaan ook nie soontoe nie.
Het buitendien nie die nodige fondse nie.
I love camping all year round
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07 Mar, 2017 @ 14:35:39 pm
OOM JEEP
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Look, A story usually have 3 sides, just like a samoesa.  You gave us your side, then Salt Rock staff will have their own version, that usualy will differ from your version and then offcourse their will be the truth.  

If I was treated in the way you described above, I would not even consider going back there, why would you want to return to the place? 

This happend in December 2016.  It is now March 2017.  Why only share the story now?

Now suddenly everybody wants to jump on the bandwagon and boikot the place? Why?

I am not saying you lie, I am just saying.

I might just add, if somebody spits in my face, he will end up on his ass. 

 

 



Speknek. Vra maa ve Freda, hierdie oom is dik, hy sit graag en as ek op daai ou gaa sit , hou hy op asemhaal.
:-):-):-):-)

Oja wat ek nog doen is... ek maak beswaar.
I love camping all year round
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07 Mar, 2017 @ 14:37:03 pm
Danie-SLK
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John ek wil net 'n groot dankie se dat jy ons almal in kennis gestel het van jou ondervinding. Duidelik is dit nie 'n geisoleerde geval nie. Ek vertrou jou oordeel en eerlikheid aangaande hierdie insident. Die oord was ook op my besoek lysie maar is permanent geskraap. Ek is ook maar moeilik as ek ingedoen word soos hulle met jou probeer maak het. Vir mense wat wil skelm wees en dink hulle gaan daarmee wegkom het ek ongelukkig nie tyd nie. Dis nie deel van my waardes en my BOEK waarsku om nie so te lewe nie.

Klink my die paar het baie vinnig by FORD geleer hoe om nie op te tree nie. Hoor juis die CEO se vanoggend hulle sal alles montlik doen om hul kliente tevrede te stel en trug te wen. Wonder waar leer hulle om eers mense sleg te behandel en dan te probeer trugwen met soet en sappige beloftes. Mens kan nie glo dat hulle 'n ou klient verban en nie weer daar wil toelaat nie.

Sterkte met die herstelproses na jou triple omleiding. Dis iets wat mens gereeld hoor mense moes ondergaan maar ek vries sommer as ek dink watse skok dit vir mens moet wees om dit te laat doen - praat nie eers van pyn en gebrek aan energie na die operasie. Nes my swaer glo ek jy gaan volkome herstel en 'n vol lewe verder kan geniet.

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07 Mar, 2017 @ 15:57:58 pm
Relaxed Camper
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Ek het self nog nie hier gekamp nie...maar ook al gehoor van bestuur wat nie baie aangenaam is nie. Buitendien dink ek as werkers s jy moet hul R50 betaal om jou braai leeg te maak en hulle wil nie jou vuilgoed sak verwyder nie (jy moet dit blykbaar self opvat) en bestuur doen niks daaraan nie...watse diens kry jy vir R1000+/dag oor desembers?
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07 Mar, 2017 @ 16:09:49 pm
FredaD
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Hans, jou aanhaling van Mark Twain, het my nou laat dink aan iets wat ek nou die dag gelees het:  Moenie met 'n vark in die modder baklei nie.  Julle gaan altwee vuil word, maar die vark hou daarvan.

John, al het jy ook tydens die onaangenaamheid, volgens hulle, verkeerd opgetree, dit is  'n skande dat hulle jou verban het.   Mense word nie sommer vir nietighede verban nie, en dan sonder om dit met jou te bespreek.   Jy is 'n beter mens as ek, ek sou 'n helse bohaai opgeskop het as dit ek was.   Ek het ook gewonder hoekom jy ons nou eers van die onregverdigheid by 'n karavaanpark vertel.  Ek hoop jul kom reg met 'n ander geskikte karavaanpark, gelukkig is daar baie om uit te kies.

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07 Mar, 2017 @ 16:33:12 pm
Louvan
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Dit is nie die eerste keer dat ek van ongeskikte bestuur by Salt Rock lees nie. Dankie John " Bak oor" vir jou terugvoer. Ons het bespreek en beplan om my dogter wat in London woon in Julie/Augustus soontoe te neem. Sy sal die see-uitsig geniet, maar ek sien nie kans vir ongeskikte bestuur nie. Maak nie saak hoe mooi dit daar is nie.
Het nou net vir Salt Rock 'n e-pos gestuur en gevra of Piet en Trudie nog daar is. Indien wel gaan ek heroorweeg. Hulle moet weet dat ons met ons voete stem. Weereens dankie. Forewarned is forearmed!
Never too old to have a happy childhood
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08 Mar, 2017 @ 11:56:47 am
Campervan
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Dankie vir die deel John.
Het al een aand daar oorgeslaap in 2013.
Daai tyd al besluit die plek is nie vir ons nie.
Ook nie vriendelike ontvangs gekry vir ons een slaapie nie.
Lyk seker net te arm vir hulle...
On The Road Again
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09 Mar, 2017 @ 10:22:32 am
Madz
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Bak Oor, ons was ook nou onlangs by die oord vir vakansie.
Ons het 'n staanplek heel voor gehad, reg by die "tidal pool".
Ons kommunikasie met Trudie was heel aangenaam en ons het geen probleme ondervind gedurende ons verblyf nie.
Die parkering van jou voertuig is maar 'n problem veral oor naweke as die oord vol is en dalk meer vir ons ouens wat groot kombinasies het. Daardie gangetjies raak dan baie nou. Ons het maar naweke nie gery nie. Die oord is relatief klein en het nie 'n kaffee of eie swembad nie.
Natuurlik ook die besoekers aan die "tidal pool" oor etenstye en naweke wat baie raserig word veral as jy so voor staan. Dis al nadele volgens ons.
Ons het lekker gerus en met vol gelaaide batterye terug gekom.

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09 Mar, 2017 @ 12:35:46 pm
pwven
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Dankie vir die die inligting John, dit is waardevol.

Geniet die lewe so lank as jy kan
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09 Mar, 2017 @ 13:24:54 pm
Heindrich
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Ek volstaan maan met dolphin.
Dit is, wat ons aanbetref, 'n baie beter oord.
Maar....smaak verskil
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20 Mar, 2017 @ 22:30:17 pm
Bak oor
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Heinrich 

Watter stand by Dolphin of waar in die kamp moet ek probeer plek kry

🌪️ Worry ends where faith begins 🌪️
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20 Mar, 2017 @ 22:36:11 pm
Relaxed Camper
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Ek hou persoonlik meer van die noordelike staanplekke....
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21 Mar, 2017 @ 08:48:04 am
Heindrich
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Heinrich 

Watter stand by Dolphin of waar in die kamp moet ek probeer plek kry

ons staan altyd op 73
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21 Mar, 2017 @ 08:59:56 am
Relaxed Camper
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ons staan altyd op 73

Baie lekker staanplek....veral vir Desember met baie skaduwee...basies heeldag. En lekker privaat
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21 Mar, 2017 @ 17:27:24 pm
Heindrich
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Baie lekker staanplek....veral vir Desember met baie skaduwee...basies heeldag. En lekker privaat
ons gaan normaalweg Oktober soontoe vir maand. Dit is dan lekker rustig en stil. Ons dogter bly in Balito.
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24 Mar, 2017 @ 18:08:46 pm
Relaxed Camper
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Sien in April uitgawe van C&O life nuwe bestuur het nou oorgeneem by Salt Rock....
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25 Mar, 2017 @ 13:30:14 pm
Lennie
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Ek het geen rede om John (Bakoor) se weergawe van die gebeure by Salt Rock in twyfel te trek nie.  Maar ek het ook Ted & Yvonne McCurrach se brief in C&O L se nuutste Aprilmaand uitgawe gelees :  "...............not forgetting Trudie and Piet Grobbelaar, the hard-working and ever-hepful managers of the park for the past 15 years.  It is with sadness that we bid them farewell and wish them all the best as they leave to retire in Jeffrey's Bay......."

Nou wonder ek wat het tot die onaangename gebeure aanleiding gegee  -  iets drasties moes daardie dag gebeur het want die betrokke bestuurderspaar het tog goeie sukses oor 'n periode van 15 jaar gelewer omdat hierdie park steeds talle vakansiegangers lok ?

Ek sou die verbanning vir toekomstige besprekings egter anders hanteer het en sou skriftelik op 'n kalm wyse by die eienaars navraag gedoen het om die rede vir die verbanning-besluit te verneem.  Dalk was dit 'n verbanning wat verkeerdelik as gevolg van die betrokke onderonsie met die vorige bestuur tot die rekenaar toegevoeg is waarvan die huidige bestuur nie bewus is nie.

Dit is nie goed vir 'n mens se fisiese en geestelike gesondheid om 'n konfliksaak onopgelos en gefrustreerd te laat nie.

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25 Mar, 2017 @ 15:29:34 pm
Relaxed Camper
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Ek was Desember by Dolphin gewees. Ons kamp bure se kinders was dieselfde tyd by Salt Rock gewees. Hulle het ook gekla oor onbeskofte bestuur en ander paar dienste wat aandag kan geniet. Hulle wil ook nie meer in die toekoms soontoe gaan nie en het by ander parke in die omgewing aansoek gedoen. So dis nie net John (Bak-oor) wat daaroor kla nie. Miskien was destydse bestuurders net baie moeg en kon nie wag om klaar te maak nie en was sodoende ge-irriteerd....mense by die werk raak mos ook altyd so gedurende November maande.....raak ge-irriteerd en kan nie wag vir die Desember breuk nie.

Ek was nie bewus dat John oor swak terugvoering van Salt Rock nou hier verban is nie. Sou ook s dat as jy dink hy praat klomp nonsens...volg op met persone of instansie betrokke en gee terugvoering hier. Dit sal jammer wees as John verban is...hy is n goeie mens...het hom Desember persoonlik ontmoet in Salt Rock. Kan nie dink dat hy iemand / plek sal probeer te na kom as daar niks gebeur het nie.
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25 Mar, 2017 @ 16:50:58 pm
Lennie
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Oops See-liefhebber,as ek jou pos hierbo reg verstaan, dink hier is nou 'n groot misverstand.  John sê hy is by Salt Rock verban toe hy vir Desember 2017 wou bespreek het  -  hy is nie hier op hierdie forum verban nie.

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25 Mar, 2017 @ 18:04:14 pm
Relaxed Camper
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Oops See-liefhebber,as ek jou pos hierbo reg verstaan, dink hier is nou 'n groot misverstand.  John sê hy is by Salt Rock verban toe hy vir Desember 2017 wou bespreek het  -  hy is nie hier op hierdie forum verban nie.


Dankie vir die reghelp...jammer, my fout, ek moes mooier gelees het.
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25 Mar, 2017 @ 20:20:22 pm
Anonymous
Dink dis nogal windgat van besighede om deesdae sommer kliente te verban... ekt eintlik ander woorde maar los maar.. guh, dink jou nou net in, klaas verban vir baas... haha..
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25 Mar, 2017 @ 21:23:12 pm
Bak oor
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Lees gerus ook die onderwerp op die forum ( Resort ratings misleidend vir my )

🌪️ Worry ends where faith begins 🌪️
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27 Mar, 2021 @ 09:11:13 am
LeonBez
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I know this discussion is old, and I know Salt Rock has new management. But I reserved a site on 23 February for July. I paid a little more than the deposit and even received a confirmation of our site. Then a month later I received a email from Salt Rock saying that based on the governments amended school holidays, I must pay R340 more per night. My argument which I wrote in an email to them, was that the government school terms was announced on 15 February hence before my booking. And now expecting me to pay more is somewhat unprofessional, as they provided me with a quote, which I accepted and already paid, and I even received a confirmation from them.  I have requested that they return my deposit as I am cancelling my booking.  My question is now, do you think I am unreasonable or should I just pay the additional amount? 

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27 Mar, 2021 @ 10:11:22 am
Danie-SLK
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Out of principle I would not pay the extra. The problem is will you not loose out on a big chunk of what you have paid? 

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27 Mar, 2021 @ 11:03:53 am
Relaxed Camper
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I know this discussion is old, and I know Salt Rock has new management. But I reserved a site on 23 February for July. I paid a little more than the deposit and even received a confirmation of our site. Then a month later I received a email from Salt Rock saying that based on the governments amended school holidays, I must pay R340 more per night. My argument which I wrote in an email to them, was that the government school terms was announced on 15 February hence before my booking. And now expecting me to pay more is somewhat unprofessional, as they provided me with a quote, which I accepted and already paid, and I even received a confirmation from them.  I have requested that they return my deposit as I am cancelling my booking.  My question is now, do you think I am unreasonable or should I just pay the additional amount? 

Uiters swak van Salt Rock. Soos jy sê...as jy bespreek het voor 15de en skool vakansies het verander, dan was dit onderhandelbaar....maar jy het bespreek meer as n week na dat hulle geweet het wanneer is vakansies. As hul agterlosig was om hul kalender en tariewe aan te pas, hoekom moet die klient daarvoor boet? Ek sou ook die hel in gewees het. 

Ek het tot die 24ste Januarie in Dolphin gekamp. Ek het reeds laasjaar bespreek toe dit nog as buite seisoen was. Einde laasjaar kondig hul aan dat skole eers 25ste Januarie gaan oopmaak. Met ander woorde ons het buite seisoen tariewe betaal vir wat nou binne seisoen is. Toe ek Dolphin bel om te hoor of hulle tariewe gaan aanpas omdat dit ook buite hul beheer was, het hul direk gesê dat hul geen ekstra gelde soek nie. Dis sulke attitudes wat my weer terug sal laat gaan na hulle. 

WAARSKUWING:

Kampeer is aansteeklik en verslawend 😁
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27 Mar, 2021 @ 12:54:17 pm
mulderpm
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I would also not pay the additional amount. A quotation was given you accepted it by paying your confirmation deposit and you received a confirmation letter (e-mail).

The way SANParks handle it, and I agree with their approach,  is the published (gazetted) school holidays are used to determine the periods for which pensioners and other discounts are given. This is done a year in advance so that people can plan, budget and book their visit. You can not then go and change the rates for existing confirmed books if the school holidays change. Unless you have it stated in your T's&C's.

We stayed in Salt Rock for the whole of February and we were happy with our stay. The staff however did not clean our private braai nor empty our personal bin. Salt Rock Caravan Park does not provide a braai nor a rubbish bin per site/s. There is a rubbish bin for the bottom camp and two for the rear camp. We brought our own braai and took our rubbish to their bin.

Groete,
Paul
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27 Mar, 2021 @ 20:50:14 pm
Kamp is Koning
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 Hi Leon you have a valid point I will stand my ground if I were you rather argue the point and not cancel or take the deposit back. Remember should they return and you accept your deposit back you will have to book elseware and you will have to pay the in season price anyway. They on the other hand will book the stand with someone else and receive the in season price for it. The way I see it by cancelling and taking back your deposit you will be on the short end of the stick instead of them.

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