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Share your best or worst experiences to help others out.

KNP and M&B restaurants

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23 Sep 2017 @ 16:57:27 pm
Bushbaby
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I notice that this issue is again in the news with people reporting poor food quality and experience in general.

Furthermore this is now resulting in disputes and legal action between SANPARKS and the franchisor.

Anyway I would like to relate our experiences with the restaurants and in particular M&B.

LOWER SABIE. M&B

Excellent lovely food ,good service and complaints are quickly resolved and a fantastic view.A bit busy at times but I believe its the 2nd busiest M& B in SA ? Lovely place to have breakfast on leaving Skukuza or L Sabie early.I love to have lunch at M&B  with a cold Castle lite draught.Not sure what the formulae is for its success but it is certainly working.

SATARA M&B now closed.

About 16 months ago we had dinner at the M&B and made the mistake of ordering steak, after returning it for a 3rd time. The manageress  from Nelspruit M&B  ,who was at Satara to improve things explained that M&B had to take over the previous SANPARKS staff and was not working out at all.This is the crux of the problem at most of the restaurants ,if you push them they go on strike and as the the owner you can do very little about it except go bankrupt.Also the pool of people you can recruite from is limited because of the remoteness and possible intimidation

OUR August 2017 tour Olifants

We did not even attempt the new or interim restaurant at Satara but did try  the interim retaurant at Olifants and a  simple breakfast , eggs and toast is ok but on the 2nd time we tried pancakes what a disaster.

My wife and I do not want to have breakfast and braai at the caravan everyday and look forward to a restuarant outing

So I hope they will resolve the restuarant issue speedily as I dont fancy the so called the pop up restaurants.

I could go on but until they resolve the labour issue nothing will change no matter who takes over.KNP the flagship of SANPARKS should lead by example in good cuisine.

I nearly forgot Pretoriuskop and the WIMPY nothing wrong with the food 100% Wimpy( if you like wimpy food) but oh the colour scheme totally wrong for the KNP.

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23 Sep 2017 @ 21:21:26 pm
Relaxed Camper
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Ek kuier gewoonlik net suid....so kan nie kommentaar gee op Satara en Olifants nie. My gunstelinge is Lower Sabie se M&B. Lief om te stop by Tshokwane vir "proppie koffie" en iets ligs om te eet. Afsaal ook ook n lekker stop. Ek hou van Wimpy kos...maar daai een by Pretoriuskop doen dit nie heeltemaal vir my nie...nie noodwendig die kos nie...meer die restaurant self....
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23 Sep 2017 @ 21:54:08 pm
Lennie
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The problem seems not to be with M&B as they have cancelled the franchise agreement with the operator, Ringgold. The dispute now is between Sanparks and Ringgold not paying their utility bills and not vacating the restaurant premises.
Here is a press release issued 22/9 by Sanparks apologizing to M&B as the latter had been implicated part of the dispute :-
"Fri Sep 22, 2017 3:27 pm
And a further updated notice

Interruption of utilities supply at the restaurant facilities in Satara, Olifants and Letaba Rest Camps in Kruger National Park

South African National Parks (SANParks) would like to apologise unreservedly to Mugg and Bean for any inconvenience caused regarding the media release issued by SANParks yesterday 21 September 2017. The Mugg and Bean franchise was withdrawn from the restaurant facilities at Letaba, Satara and Olifants rest camps in the Kruger National Park in March 2017.

The updated statement is that the ongoing dispute between Ringgold and SANParks is around the lawfulness of Ringgold’s continued occupation of the restaurant facilities at Letaba, Satara and Olifants rest camps in the Kruger National Park.

“On 24 July 2017 an arbitrator issued an award confirming termination by SANParks of the PPP Agreements with Ringgold in respect of the three rest camps with effect from 15 July 2015. Ringgold challenges the validity of the award whereas SANParks seeks the enforcement thereof,” according to SANParks General Manager: Legal Services Department Delsey Fahlaza Monaledi.

Further to this, Ringgold has for a considerable period not made any payment towards the utilities charges levied by SANParks at the three rest camps. On 13 September 2017 Ringgold were placed on terms by SANParks to make payment of the outstanding utilities charges, but failed to do so. As a result SANParks was left with no option but to forthwith terminate the supply of the utilities and related services at the three camps.

SANParks regret the inconvenience that may be caused to the visitors of the three camps. “In order to mitigate the inconvenience that may result, SANParks recommend to the visitors to utilise the temporary facilities that have been established in each of the three camps,” concludes Monaledi."

Issued by:
South African National Parks (SANParks) Corporate Communications
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24 Sep 2017 @ 06:27:58 am
Bostoe
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My 2c oor die onderwerp is as ek betaal vir kos en dis ondergemiddeld hou ek verby die volgende keer
Haak daai wa kamp bly koning
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24 Sep 2017 @ 08:53:16 am
Bushbaby
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Some additional information namely the 3 disputed  restaurants formerly M&B renamed Ringgold at Satara,Letaba and Olifants are managed/owned by Mr Pat Malabela from Polokwane while the Lower Sabie M&B is owned by Ms Rentia v Eyssen.

I let you draw your own conclusions.

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24 Sep 2017 @ 09:27:49 am
Chris Boucher
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We had dinner at M&B in Lower Sabie on our last night this year. We had a good meal and service.

We then wanted to do something similar on our last night in Satara, but rather opted for a take-away pizza. However, we were too late for the pizza take-away and then asked at the restaurant (where we had good meals two years ago - when it was M&B still) whether we can order something to take-away. I have to say we had good service, drank a glass of wine while we waited for our food and had a great take away meal at our caravan.

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24 Sep 2017 @ 21:23:06 pm
Lennie
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I am no legal expert, however, I understand arbitration as an agreement to settle
disputes between two parties by an impartial third party, whose decision the contending parties agree to accept. I therefore cannot understand how Ringgold can raise an appeal to the agreed binding decision of the chosen arbitrator.
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25 Sep 2017 @ 18:13:14 pm
Danie-SLK
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Len jy is heeltemal korrek in jou siening v d reg.
Daar kan natuurlik wel Appel aangeteken word soos in hierdie kort beskrywing.

Most arbitration decisions can be appealed. However, due to the language that the parties often agree to before entering arbitration, the decisions are usually considered final barring some egregious unfairness in the arbitration process, and thus are unlikely to be reversed or even reviewed by a court.
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25 Sep 2017 @ 19:55:00 pm
Lennie
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Danie, ek is verbaas - dan is die hele arbitrasie proses 'n klug.  Dis juis 'n vinnige, goedkoop manier om dispute tussen partye op te los.  Die twee partye kom vooraf ooreen om die arbiter wat hulle albei kies, se beslissing te aanvaar en as dit nie vir een of albei van die partye aanvaarbaar is nie, moet hulle dit in 'n hof gaan uitspook.  Ek wonder waarheen sal die een party kan appelleer want daar is nie 'n hoër hiërargie om na toe te appelleer nie !  Maar ek is te lank al uit die korporatiewe wêreld en ek mag dalk die spoor byster wees..

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25 Sep 2017 @ 20:11:53 pm
Danie-SLK
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Len hier is ook iets rondom dit. Partye kan vooraf besluit dat die uitslag nie bindend is nie.

Of course, the parties may agree beforehand that the arbitrator’s decision will not be binding, but all parties involved must specifically agree to this. Otherwise, the default is that arbitration awards are final and binding.

Ons stelsels is volgens wat ek gelees het gebasseer op die VSA stelsel so daar is baie inligting as mens google.
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25 Sep 2017 @ 21:55:31 pm
Lennie
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Danie, 'n party wat nie wil instem dat 'n arbiter se beslissing finaal sal wees nie, mors sy eie en die ander party se tyd met die proses van arbitrasie.  Indien die twee oponerende partye nie daartoe wil instem nie, sal die proses mos altyd faal omdat die arbiter se beslissing tot gevolg gaan hê dat een van die partye gaan verloor en een gaan wen en dan sal die verloorder tog altyd wil appelleer !  Dan is daar altyd 'n appél !

Belangrik is egter daar kan alleenlik geappelleer word teen 'n arbiter se beweerde onregverdige optrede en nie teen sy/haar beslissing nie.

Ons moet maar kyk hoe verloop die saak.

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27 Sep 2017 @ 13:57:33 pm
Tom Sainsbury
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One of the biggest problems for the restaurants in KNP is that they have to hire people that live in the park. They may not bring outsiders in. The available pool of employees is small and know that they are not replaceable. There is nothing to motivate excellence. If they do the job well they get their pay and if they don't do their job well, they still get their pay. So why bother doing your job wel.
Having a restaurant in the KNP is a VERY challenging undertaking.
I know that my redeemer lives.
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27 Sep 2017 @ 15:24:44 pm
Bushbaby
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Hi Tom I agree until they resolve this labour problem, change will be difficult  as the restaurants have been a continued problem for a long time. Not sure why Lower Sabie is successful ?  Perhaps , owner focus on one restaurant at a time  is the answer and not 3 at a time.

 

Lets keep trying as we all love the park

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