I notice that this issue is again in the news with people reporting poor food quality and experience in general.
Furthermore this is now resulting in disputes and legal action between SANPARKS and the franchisor.
Anyway I would like to relate our experiences with the restaurants and in particular M&B.
LOWER SABIE. M&B
Excellent lovely food ,good service and complaints are quickly resolved and a fantastic view.A bit busy at times but I believe its the 2nd busiest M& B in SA ? Lovely place to have breakfast on leaving Skukuza or L Sabie early.I love to have lunch at M&B with a cold Castle lite draught.Not sure what the formulae is for its success but it is certainly working.
SATARA M&B now closed.
About 16 months ago we had dinner at the M&B and made the mistake of ordering steak, after returning it for a 3rd time. The manageress from Nelspruit M&B ,who was at Satara to improve things explained that M&B had to take over the previous SANPARKS staff and was not working out at all.This is the crux of the problem at most of the restaurants ,if you push them they go on strike and as the the owner you can do very little about it except go bankrupt.Also the pool of people you can recruite from is limited because of the remoteness and possible intimidation
OUR August 2017 tour Olifants
We did not even attempt the new or interim restaurant at Satara but did try the interim retaurant at Olifants and a simple breakfast , eggs and toast is ok but on the 2nd time we tried pancakes what a disaster.
My wife and I do not want to have breakfast and braai at the caravan everyday and look forward to a restuarant outing
So I hope they will resolve the restuarant issue speedily as I dont fancy the so called the pop up restaurants.
I could go on but until they resolve the labour issue nothing will change no matter who takes over.KNP the flagship of SANPARKS should lead by example in good cuisine.
I nearly forgot Pretoriuskop and the WIMPY nothing wrong with the food 100% Wimpy( if you like wimpy food) but oh the colour scheme totally wrong for the KNP.
Some additional information namely the 3 disputed restaurants formerly M&B renamed Ringgold at Satara,Letaba and Olifants are managed/owned by Mr Pat Malabela from Polokwane while the Lower Sabie M&B is owned by Ms Rentia v Eyssen.
I let you draw your own conclusions.
Danie, ek is verbaas - dan is die hele arbitrasie proses 'n klug. Dis juis 'n vinnige, goedkoop manier om dispute tussen partye op te los. Die twee partye kom vooraf ooreen om die arbiter wat hulle albei kies, se beslissing te aanvaar en as dit nie vir een of albei van die partye aanvaarbaar is nie, moet hulle dit in 'n hof gaan uitspook. Ek wonder waarheen sal die een party kan appelleer want daar is nie 'n hoër hiërargie om na toe te appelleer nie ! Maar ek is te lank al uit die korporatiewe wêreld en ek mag dalk die spoor byster wees..
Danie, 'n party wat nie wil instem dat 'n arbiter se beslissing finaal sal wees nie, mors sy eie en die ander party se tyd met die proses van arbitrasie. Indien die twee oponerende partye nie daartoe wil instem nie, sal die proses mos altyd faal omdat die arbiter se beslissing tot gevolg gaan hê dat een van die partye gaan verloor en een gaan wen en dan sal die verloorder tog altyd wil appelleer ! Dan is daar altyd 'n appél !
Belangrik is egter daar kan alleenlik geappelleer word teen 'n arbiter se beweerde onregverdige optrede en nie teen sy/haar beslissing nie.
Ons moet maar kyk hoe verloop die saak.
Hi Tom I agree until they resolve this labour problem, change will be difficult as the restaurants have been a continued problem for a long time. Not sure why Lower Sabie is successful ? Perhaps , owner focus on one restaurant at a time is the answer and not 3 at a time.
Lets keep trying as we all love the park