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JACO MOLLER (EXCLUSIVE OUTDOOR)--LET THE BUYER BEWARE

replies: 14
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03 Oct 2018 @ 10:14:48 am
newby
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Imagine you are a first-time caravanner , you've had your purchased caravan delivered to the campsite which is 2 hours drive from the nearest repair centre and you find the following;

gas bottle promised is missing

tentpole connectors and pegs missing

2 tentpoles missing

microwave not working

geyser inlet/outlet fittings broken off

shower fitting promised not fitted

radio aerial promised not fitted

all 3 roof vents leaking

aircon remote missing--you cant operate it without.

I gave Jaco the benefit of the doubt on some issues. He promised to pay for the gas bottle, half of the microwave cost (fitting at my expense), to send the shower fitting and radio aerial. As for the remote he is adamant he put it in the cupboard that has the cutouts for glasses.If so it has slid down into the false bottom and is unretrievable without dismantling the cupboard. Its my problem.

In order to at least have water supply i had the geyser bypassed only to find leaks one after the other, fix one and it leaks elsewhere. But he ran the pump for an hour flushing the tank,no problems. And 'his guy' checked the tent and accesssories-------of course it was all complete.

Its been a lousy experience. Im in poor health, he knows, so i'm relying on the kindness of strangers for help in attending to issues. And guess what? Its 2 months laterand he still hasn't made good on his promises.

Sorry Jaco, all those benefit of the doubts i gave you? I take them back.

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03 Oct 2018 @ 11:14:55 am
Danie-SLK
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Sjis Basil this is a real bad experience with your first camping in a caravan. It just shows you one should not part with our money unless you are happy with what you get. I can just imagine that things are even worse when one's health comes into play.

I just hope with you that some items can be sorted out and your camping will be fun moving forward.

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03 Oct 2018 @ 13:19:34 pm
Louvan
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Regrettably in this day and age society generally, and not only business, is littered with scoundrels. Thanks to social media it is now possible to name and shame them.

Never too old to have a happy childhood
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03 Oct 2018 @ 13:22:39 pm
Brommer
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Good luck.. At least you got the caravan delivered ;-) I am surprised that you did not end up with nothing as it easily happens these days...


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03 Oct 2018 @ 14:14:03 pm
Johan Hall
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Basil, thanks for sharing this with us.

 

Surely I will not deal with such poor client services company. We must highlight these poor companies so that they can be avoided.

Camping Forever, enjoy
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03 Oct 2018 @ 14:32:18 pm
Fred
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Newby, This is shocking and need to be made public, as you did.  However, to help us not deal with this person, you have to name the company please.

Het is beter rijk te leven dan rijk te sterven
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03 Oct 2018 @ 15:06:44 pm
Ph . . . .t
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Fred, the name of company/owner  is mentioned in the heading.

Frans

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03 Oct 2018 @ 15:26:05 pm
Fred
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OK, Ek verdien die aapgesiggie!embarassed

Het is beter rijk te leven dan rijk te sterven
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03 Oct 2018 @ 15:28:42 pm
Anonymous

This is a real bad one.

Thank you for mentioning the name, especially for somebody, which is in the market for a replacement.

I will bypass his ad's and shop around somewhere else.

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03 Oct 2018 @ 16:12:50 pm
Cabs
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what is the website adress??

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03 Oct 2018 @ 16:19:08 pm
Danie-SLK
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what is the website adress??

Not muck luck to identify the contact details of EXCLUSIVE-OUTDOOR.

 

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03 Oct 2018 @ 18:09:27 pm
Proffie
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Basil

Sorry to hear about your sorrow.

Any chance of making use of the Consumer Protection Act and get out of the deal at full refund?

Jesus saves all who do the will of the Father Matt 7:21-23
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03 Oct 2018 @ 18:32:31 pm
Danie-SLK
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As Pottie indicated - try this free service - Also an office next to the N1 highway in Centurion.

 

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03 Oct 2018 @ 19:42:49 pm
newby
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Thanks guys. I see that the website address on the business card does not seem to exist anymore. With regards to taking it further, well , i'd rather do without the stress and probably get nowhere anyway. The funny thing is i still said to his father that his son conducts business in a good fashion. Anyway he operates out of Magaliessig in PTA.

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06 Oct 2018 @ 20:12:24 pm
Chuck Norris
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Sterke.

Als sal beter gaan vorentoe.

 

As jy wil he jou drome moet waar word, moet jy eers wakker word.

Die jonge Fransmannetjie. (Parys - Frankryk)
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