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In this section we advise you, and provide assistance to others on various industry topics.

Complaints Forum ?

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17 May 2004
Mark
Platinum Member
14% Profile Strength
Posts: 329
Joined: 13 Aug 2002
Dear fellow campers,

Having enjoyed being a part of this forum for a very long time, I usually confine myself to offering advice where I think I can make a sensible contribution to my fellow campers' improved enjoyment of the lifestyle.

I have tried not to get involved in the constant and often vociferous criticism of the various resorts which appears to have become an unfortunate trend of late.

Even though I am sure that most of the complaints are justified and I am totally in favour of "naming and shaming" under the correct circumstances, I feel that we should be careful not to transform what is essentially an social interaction platform for campers, old and new alike, into a "complaints forum", or we run the risk of allowing the "Advice" and "Camp Talk" forums to self destruct.

I would like to suggest to Willie Bromehead that we encourage a certain protocol for forum users with respect to critique of specific resorts (even those implied and not named)as follows;

The forum user should first of all be willing to identify himself/herself by name (not Voortrekker? etc., thus having to log on with a name and surname and more importantly whilst criticising the resort demonstrate or indicate to fellow forum users that he/she has exhausted all normal channels of having a complaint attended to by the resort management /owners concerned, prior to posting on the forum.

This should ensure that only genuine problems are aired on the forums, which could then hopefully contribute to a better camping experience for all (resort patrons and management alike).


Regards and happy camping

Mark Lowe
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17 May 2004
Anonymous
Mark

Sounds fair. I don't think it need to be on a separate forum, but advice be it good or bad of a specific park still remain very informative. My case iro Cape St Francis resort come to mind. I asked for advice and was given mostly negative feedback, but still in a good constructive manor from most participants. At the end this prompted me to phone the manager of the resort for what it is worth and still continue with my booking. The feedback received from other members have however prepared me for certain eventualities with some foresight which I otherwise would not have had.

In closing : Keep on telling it as it is - But be fair to the park owners as well and be TOTALLY objective!

CATs
Christo and Toni Pietersen
Live Life at a Gallop - Colt Rodeo!
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17 May 2004
Bryan
Silver Member
14% Profile Strength
Posts: 75
Joined: 01 Jan 2007
Have to agree with the previous postings. If one of our fellow campers has a complaint/compliment about a specific park then either let the park respond on this site or let fellow campers post their own experiences to defend or attack the specific park. As I posted on the "Verwder Park van.." don't post things here and keep it quiet about who the park was. If it was a small matter then sort it out yourself. However if you feel it was a major problem then post it here for the fellow campers to make comments. If it is an isolated incident I am sure our fellow campers will steer the person in the right direct.
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17 May 2004
Anonymous
The resorts in question should really try to contact the unhappy parties and possibly make the results of the complaint known as well?
Perhaps a seperate forum for complaints will work well, but addressed to the resort in question.
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17 May 2004
Anonymous
Hi almal,
Mark, maybe you have a good idea here. Ek is net bang dat die Forum dan gaan ontaard in 'n kolum waarin almal gaan kla oor nietighede.

Ek dink op bladsy 3 van die Forum het Willie gevra watter parke antwoord nie op "emails" nie. Ek was die enigste een wat daai tyd terug geantwoord het. Ja Caravan Cove het my nie terug ge email nie, en moes telefonies gekontak word. Ek het nog steeds 'n fantastiese week daar gehad, en sal more weer daar gaan staan.
Ek dink nie mens moet 'n kamp afskiet oor een klein administratiewe foutjie nie.

Wat ek probeer sÍ is dat miskien het ek te vinnig na my keyboard gegryp, ek het nou al die besonderhede wat ek verlang het, en ek gaan vandag my agt dae betaal. Ek sal julle 12de Julie vertel van my week by Golden Spot op Nelspruit. Lyk my nie iemand was aldaar nie, aangesien ek nie reaksie gekry het op my navraag op bladsy 1 van die Forum nie.

Mooi bly
Chris van Niekerk
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17 May 2004
Anonymous
Hi Mark

I agree wholeheartedly with your comments. Referring to my posting on the subject "Verwyder park van", I mentioned that the idea is not to start a campaign to smear the said park or institution.

I use the comments, good or bad, that I view on this site to help me make a decision on which park I am going to visit next time.

It could serve a purpose creating another forum reserved for complaints/compliments. What is your take on that Mr Bromehead ?
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