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In this section we advise you, and provide assistance to others on various industry topics.

Beware the buyer! Read the fine print!!

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01 Oct 2016 @ 19:20:35 pm
Tom Sainsbury
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I went to have a vehicle tracking system fitted to my vehicle. On arrival I was told what the system could do for me & how much it would cost me. It sounded good so I said, they could go ahead. I was then presented with 3 pages of fine print & asked to initial each page & sign at the end. Only on completion of this "agreement" would they fit the device.
I noticed a few people sign and proceed without even reading the documents.
I decided to take a seat & read it through. Basically, it protected the "service provider" against every conceivable eventuality. It was all acceptable though and when I was about 3/4 through, I almost stopped reading to sign. Then I saw,

10.2 Unless prohibited by law, the customer agrees to hold ******** harmless for any loss or damage caused to the customer arising from the ******* service and or ******* not being able to perform the ******* service for any reason, including *******s negligence, or due to any malfunction of the equipment or the network.

So I said that we could go ahead if they removed that clause. They refused, so I left.
They effectively safeguard themselves against ANY claim whatsoever. Many people just pay and think that they are completely safe.

Take the time to read the fine print & don't accept the unreasonable.
I know that my redeemer lives.
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01 Oct 2016 @ 19:57:56 pm
RD
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Well done/read Tom. That ag don't worry just sign means you must read the contract carefully to get a better understanding of the terms and conditions. I also don't 'just sign'.

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01 Oct 2016 @ 21:07:22 pm
PietG
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Good shot Tom. The insurance companies force you to install the device and therefor the customer just sign to satisfy the insurer. It is high time we show to them that we refuse to be the milk cow anymore.
Ons drink uit die piering want ons koppie loop oor.
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01 Oct 2016 @ 21:17:13 pm
*****
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When will we ever learn our lesson?   Most of us are inclined to sign without reading the fine print.  Ons is te goedgelowig en te ordentlik.

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02 Oct 2016 @ 05:56:13 am
Louvan
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The alternative is to delete the fine print and not sign it. Some car dealers try to do the same when you take your car in for a service. Normally they complain like hell but accept it - at the end of the day they want the business. You can then rely on your common law rights including an implied warranty.
Never too old to have a happy childhood
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02 Oct 2016 @ 10:35:08 am
Hurricane
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Before I bought the Ranger a year ago I always had a tracking system fitted under the (misguided?) belief that it saves me a lot in insurance premiums. When I bought the Ranger I did a bit of homework and surprise surprise.... fitting a tracking unit would have saved me the princely sum of R30 per month in insurance premiums! Needless to say I walked away from fitting a tracking device. In any case if my vehicle is stolen I do not want it back if its ever found...
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02 Oct 2016 @ 11:45:29 am
Campervan
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Tom,
At most of the better electronic places you can get a cellsecure type of transponder which when fitted to your vehicle alarm system and your vehicle electronics, or fuel pump system, will send you an SMS.
You then have the device cell number which you can then 'phone and it will shut the vehicle down.
The thief does not have the time to look for this device, as it could be fitted anywhere in the vehicle.
The fitting should be done using proper automative wire resembling all the wiring in your vehicle, as apposed to ordinary flex wire which is easy to spot if left open.
This should more than satisfy your insurance company, especially if demonstrated to them.
There is also a system, that if you tramp brakes, these lock and the vehicle remains there until you come and reverse the action, probably with a hidden switch and solenoid. Would love this system if anyone knows it, because then you cannot even tow the vehicle away.
I think that someone has mentioned this on the forum before. I heard about it in Cape Town about six years ago.
On The Road Again
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02 Oct 2016 @ 15:52:15 pm
Bostoe
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Puik gedoen Tom
Haak daai wa kamp bly koning
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02 Oct 2016 @ 16:59:37 pm
PietG
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Yes Hurricane the same happened when i bought the Fortuner. No discount for a tracking device. Some insurance companies do not believe in it anymore.
Ons drink uit die piering want ons koppie loop oor.
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02 Oct 2016 @ 17:05:49 pm
Hennievr
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Vra die assuransie maatskappy of hulle die koste van die stukkende sisteem gaan dra aangesien die sisteem waarop hulle aandring geen waarborg het nie. Indien hulle weier kan jy hulle aanvat en dan moet hulle iets anders voorstel. druk hulle in 'n blik want hulle buit kliente uit.
You only live once on earth, live life as if there is no tomorrow.
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02 Oct 2016 @ 18:53:33 pm
Spit
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Hi There,

The tracking company did remove that clause from my contract when I told them that I pay once off for three years.
They change the things if you do it big.
They sent a person from PTA to Nelspruit to fit the system.
They do have an installer in Nelspruit but I know the people and know their work and was not happy let them do the work due to previous experience.
So they can change it.

But a good thing to read the contract before.

The insurance gave me R100 off per month due to the tracker.

Tx
Blessed, Safe Camping
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03 Oct 2016 @ 16:29:40 pm
Tom Sainsbury
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Thank you for the feedback. Shortly after I placed this topic, a friend told me of a brand new "top of the range" Landcruiser that was taken to have a tracking device fitted. All was well until while on holiday, 4 wheel drive was selected. Once it was selected, it couldn't be disengaged. They had to fly home & 3 weeks later, with propshaft/sideshafts disconnected it was driven home for further investigation. After many systems and components had been stripped, it was found that the installer of the tracking system had put a screw through a wiring loom.

When they tried to claim their considerable expenses from the tracking guys, they used this very clause to escape all damages.
The insurance company ended up paying.
I know that my redeemer lives.
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03 Oct 2016 @ 21:59:30 pm
RD
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Jorg, I agree 100% with you.
Tom, my previous Ranger had a tracker which I removed myself due to certain reasons and what I found was quite horrifying regarding the fitment (wiring) of the tracker.
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04 Oct 2016 @ 04:18:46 am
Chris L
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If only I could understand all the english on the contract.

RD, I will phone you to translate it to me into afrikaans next time I need to sign a contract.

The school board paid my school fees back for the english subject. Die boertjie sukkel maar om al daardie engels te verstaan.

If fitted by humans, mistakes will occur. It will also be known to unwelcome customers where it is fitted. That is "in my small mind" why I think the companies put certain clauses into contracts. It is all about protecting themselves not to say it will happen, but if it happens. Before I let people work or install something on or in my vehicle I observe how the working area is looking and how they treat other people's vehicles. Why would they treat me different?

 

AMAZING
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04 Oct 2016 @ 07:57:50 am
RD
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Chris, you know where to find me. Personally I think their workmanship is more of a hazard to your cehicle than it becomming a statistic.
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04 Oct 2016 @ 07:59:19 am
RD
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Apologies, not cehicle but vehicle.
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04 Oct 2016 @ 21:28:12 pm
Hurricane
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Loop ook maar katvoet as dit by van die nuwer voertuie kom (wat met 'n CAN-bus data netwerk toegerus is, bv die nuwe Ranger) as daai backyard tracking sparkies begin met hulle installasie rig hulle baiekeer duur skade aan...
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05 Oct 2016 @ 14:26:05 pm
Diddo
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Hoe meer ek aan dit dink kon my disaster toe ek die XUV500 gehad het dalk a.g.v. `n tracking device gewees het.

Ek het `n kar koop in die toekoms in gedagte en hoewel die assuransie maatskapy baie bilik is met hulle premie is een van die vereistes. `n Voertuig bo R250 000 moet `n tracking device in hê. Hulle reel is cast in stone, dit is nou vir ABSA Idirect. Nie eers om vir hulle te sê dat ek my besigheid na iemand anders gaan vat kan hulle beweeg.

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