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Resort Rating System - Behind the scenes

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16 May 2018 @ 21:14:28 pm
CaravanParks.com
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Thank you to everyone who recently submitted Resort Ratings.

Here is a sneak preview behind the CaravanParks.com scenes.
Well because its nice for you all to see what we have in the back-end of CaravanParks.com.

48 Resort Ratings were submitted by campers in the last 10 days or so.
46 of them were accepted and processed by Admin and became part of the system.

2 of them were REJECTED firstly by our “Auto Filters” long before they even got to Admin for processing.  The “Auto Filters” compared each Resort Rating to what other campers recently / previously rated.

Two came up with AUDIT 5 FLAGS, one 87% Difference was for De Rust Caravan Park (shown on image) and another one with 77% Difference (NOT SHOWING ON THE IMAGE provided below).  Then a different example is the "Caravan Cove" one that gave us an AUDIT Level 2 RED FLAG.  Only because it was rated MUCH HIGHER then what the other campers recently said according to the system "Auto Filter".  

Now this system is strict and only when it "breaks past" if I can recall a 70% difference between other campers, then only does it deem to be Equal to a REJECTED task for Admin to process.  Only if ADMIN needs to, because we prefer to let most ratings go through and become part of the overall system.    But, we still have the option to phone that camper to chat and ask and understand why before we REJECT or ACCEPT a Resort Rating.

Mostly, we just let the system deicide, it gives Admin that “no remorse feeling” to “just - close our eyes” and press that REJECT button or ACCEPT button.

Although we get very few to REJECT, but in most cases these are those “Angry people” who select the lowest score for every single question they have to answer. Even if the plug points and/or water points and/or size of stands were all correct and in good standing condition compared to what the other campers recently rated, they these “Angry People” would still just mark all answers as “unacceptable” and never even type anything constructive in the text boxes provided.  The system automatically picks these up for us and puts them in a special little list for Admin to really look at and "nit pick" through each step by step. 

More importantly, if we get a REJECTION for a Resort Rating and the camper really typed there heart out, giving constructive advice that will help the actual resort in the end.  The camper gets his message across to the resort even if it gets REJECTED.  Because we still send it to the Resort in any case.  But the whole world does not need to read this “Angry Persons” complaint / rant.  Often the resort phones our office and tells us what really happened, or at least what there side of the story actually was.

So REJECTED Resort Ratings do happen, but very few indeed.

Above are examples of different screen shots of different steps of different resorts from different campers. The above was not taken from just one Resort Rating or one Camper. This is just a few screen shots giving you an idea of what’s behind the scenes of CaravanParks.com.

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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17 May 2018 @ 06:35:53 am
Leon
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Great job. I think that it is a far better system than what was used by the Tourism Council of SA.  Here a score is decided upon but most of all I can actually see through the comments why that score was given.

To me the actual comments and feedback is more important than the score. This way you get a better feel of the resort.

Sonder Jesus is ek niks! ! ! !
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17 May 2018 @ 07:00:26 am
Chris L
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I agree, but also disagree. My reason.

We visited a well known resort that everybody rated very high. It was weekend and everything was perfect. Ablutions were cleaned twice a day, security were on patrol, as I said everything you expected from a resort was in place.

When the week end ended and campers went home we stayed for the mid week and the next week end. Then everything that was perfect over the week end collapsed. No more service. What a dissappointment. On enquiry I was told they are going to upgrade the ablutions in our block and we must use the other block ablutions. I cleaned what I used, but you also get campers that do not care. We left before the next weekend, losing 3 days and by the time we left nothing was done to the ablutions.

If I therefore submit my rating in a negative way it will also be deleted as another grumpy who is not satisfied with anything. But actually I was objective, rating as I experienced it.

I did not submit a rating for this resort, but they won't see me again.

That is why agree but also do not agree with ratings been removed.

AMAZING
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17 May 2018 @ 07:50:40 am
Relaxed Camper
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Ek sal graag meer terugvoering op ratings wil sien. Baie keer is daar net klomp wieletjies sonder enige ander terugvoering....nie altyd veel van waarde nie....sou lekker wees as elke wieletjie met n kort beskrywende ervaring bevat het. Byvoorbeeld as iemand iets 1/5 rate sonder enige beskrywing is dit nie van veel waarde nie
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17 May 2018 @ 08:50:29 am
Nico
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I have asked before what the requirements or judging may be for those lovely "Judge-a- Resort" prizes may be, but alas, no answer at all .......

So, here we go again:

How are these prizes allocated?

By lucky draw, by completeness of the rating, by number of rates done in a specific time?

I believe that many of us have tried (yours truly as well!) but have not had much chance of winning anything .... are we doing something wrong? Maybe send some biltong with the rating??

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17 May 2018 @ 09:20:19 am
CaravanParks.com
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I have asked before what the requirements or judging may be for those lovely "Judge-a- Resort" prizes may be, but alas, no answer at all .......

So, here we go again:

How are these prizes allocated?

By lucky draw, by completeness of the rating, by number of rates done in a specific time?

I believe that many of us have tried (yours truly as well!) but have not had much chance of winning anything .... are we doing something wrong? Maybe send some biltong with the rating??

Thank you for this question.

We actually take all Ratings done in the past and new ratings into consideration when choosing a winner. Although mostly we choose a camper who recently rated a Resort, generally that month.

But to be fair and for those bigger prizes with multiple winners, we look at past ratings as well.

Some campers are not as fortunate to camp all year round and only get away once a year... but rated a resort in let’s say June 2017, but we could now be in January 2018 already, that camper should have the ability to also stand a chance to still win.

One of our main requirements for winning is based on the "quality of text" provided. 

It is all about what was said about the actual resort within the rating.  We are not likely going to pick a winner that only rated the Resort but had nothing constructive to offer the reader. So yes we narrow it down towards a camper who added some effort in to the Resort Rating System.

I hope this answers your question.

Thanks for a great question.

 

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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17 May 2018 @ 11:27:19 am
CaravanParks.com
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Thank you Chris and others responding here,

Firstly we need to explain the Audit Levels better and how few REJECTED ones we currently have.

You see the Audit Level 2 was given to Sondela Caravan Park by Auto Filters.
That only means that the camper’s rating broke ABOVE or BELOW an average (very important to know above OR below average) in 2 Sections of this Rating.

EG in this case it was below average for the Ablutions and Value for Money sections.
But happy averages were given in the other three sections  - Sites, Security and Leisure.

This does not mean this resort rating gets REJECTED automatically at all, in fact it went through 100% by Admin in the end.  This Resort Rating system must be able to REDUCE or INCREASE the OVER ALL Resort score in the long run if the campers deem this necessary via voting.

So this Sondela Rating had an Audit Level 2 and it still went through.  The Audit Level 2 is just an ability for Admin to STOP and look closer in to a Rating.

Below we provide an image of a Resort getting a REDUCED score because the new rating was much lower than all the previous ratings done.

This example below is not Sondela Caravan Park, as Sondela is situated in Limpopo Province and this example is one in the Free State.

Sondela Caravan Park and Caravan Cove both had AUDIT 2 Red Flags for Admin to look into.

They were both sstill accepted and processed without fail by Admin giving that camper the ability to either increase or reduce the OVER ALL score for each resort.

Caravan Cove got an Above average in 2 sections, perhaps because of improvements within the resort or a better camper expectation compared to previous camper ratings.

Now please understand, we do however also REJECT resort ratings when a camper just puts 5, 5, 5, 5, 5 and it is not on average when Auto Filters compare to previous ratings done.  Especially when we get no supporting text from the camper.    Similar, just like 1, 1, 1, 1, 1.  If the camper does not justify by providing supporting text, it generally gets REJECTED.  We do not accept 11111 or 22222 or 55555 for every single answer.... it is impossible to accept them.

If you type a message to justify your 5, 5, 5, 5, 5 or 1, 1, 1, 1, 1 you have a better chance of it getting approved... but it better be an amazing coincidence.

NOW here comes the Audit Level 5 as per De Rust Caravan Park.
This Audit took much longer to process. Because it broke above or below, in this case below all 5 Sections of the Resort Rating System. 5 out of 5 sections now need to be Audited by Admin.  It is up to Admin to confirm what this camper says about this Resort, may this be GOOD or BAD.  In most of THESE 5 out of 5 cases, they will be BAD ones.  Admin does not even know who this camper is.  Perhaps this is why we are also pushing for that "Know Your Customer" (KYC) and One Time Password (OTP) system going forward.  We have trolls here too and this OTP will reduce them in future.

This camper was angry while rating De Rust Caravan Park and perhaps rightfully so.
This camper deserves to get his point across. But, perhaps publicly is not a good place to put this "red hot fire" of a rating. 

So we have a few options, either accept it and it goes PUBLIC and it starts a bigger fire, compromising the Resort or the CaravanParks.com integrity or REJECT it, but it is still sent over to let the resort management know about this in a more PRIVATE manner.

The Resort can read it and fix what ever is necessary, if the RESORT feel it is justified.
But these “Rants” of an angry campers complaining does not need to go public

REJECTED Ratings currently sit at 118 out of 4658 Ratings.
So any REJECTED rating should not really unbalance the entire system over all.

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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17 May 2018 @ 13:12:32 pm
Leon
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Ek sal graag meer terugvoering op ratings wil sien. Baie keer is daar net klomp wieletjies sonder enige ander terugvoering....nie altyd veel van waarde nie....sou lekker wees as elke wieletjie met n kort beskrywende ervaring bevat het. Byvoorbeeld as iemand iets 1/5 rate sonder enige beskrywing is dit nie van veel waarde nie

Dit is sulke ratings wat eerder "delete" moet word want dit het nie eintlik waarde nie. Ek kyk na die kommentaar om regtig te besluit of die oord my trek of nie.

Vêr buite die norm ratings te hoog of laag in vergeleke met vorige ratings wil ek sien. Wil juis lees waarom die persoon so vêr anders rate as die voriges.

So my voorstel sal wees dat alle ratings wat wel kommentaar by het sigbaar gemaak word.  hetsy of dit baie hoog of laag is.

 

Sonder Jesus is ek niks! ! ! !
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17 May 2018 @ 14:06:25 pm
CaravanParks.com
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Currently 5584 total Ratings have been “RECEIVED”.
Currently 4658 Ratings are “ALIVE” in the system.
Currently 926 have now already “EXPIRED”.
Only 118 or 2.1% were “REJECTED” by Admin.

Providing a 97.9% of all Ratings being accepted and processed by Admin into the system.  Only 118 or 2.1% of ratings were deemed not constructive or false by Admin.  Most of these make up the 1,1,1,1,1 type of ratings we get every now and then and after that, the 2, 2, 2, 2, 2 types of ratings that seem common here. The actual camper did not constructively answer the ACTUAL DIFFERENT QUESTIONS correctly.

All of our "TESTING Ratings" are also among all of these "REJECTED" ones, making it even less than the above statistics.

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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17 May 2018 @ 15:07:29 pm
Brommer
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Dit is sulke ratings wat eerder "delete" moet word want dit het nie eintlik waarde nie. Ek kyk na die kommentaar om regtig te besluit of die oord my trek of nie.

Vêr buite die norm ratings te hoog of laag in vergeleke met vorige ratings wil ek sien. Wil juis lees waarom die persoon so vêr anders rate as die voriges.

So my voorstel sal wees dat alle ratings wat wel kommentaar by het sigbaar gemaak word.  hetsy of dit baie hoog of laag is.

 

Ek stem saam, sal eintlik alles wou sien. Mens kan mos ook tussen die lyne lees of die ou nou nonsens praat of nie.. Maar laat ek nou nie verder karring nie voor ek nou nog 'n delete op my naam kry ;-) Gonnie, ek noem maar net, want my skrywe hier was "ge-audit" en hier is nog iemand wat eintlik maar dieselfde sê, ons sal eintlik alles wou sien, en as oord dit kry as terugvoer, kan hulle mos reageer daarop? Verder sal ek nie oor die saak karring nie, afgesluit vir my.

 


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17 May 2018 @ 22:45:58 pm
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Thank you Brommer

We only kill RUBISH or SPOILT Resort Ratings as with in our statistics above... we shouldn’t need to accept and show the world totally unreliable resort information or accept and display HATE SPEECH.

Anyways... We are probably going to get far less since we introduced that One Time Password on registration.

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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18 May 2018 @ 05:55:40 am
Leon
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If that is the way its handled. Then so be it.  It still is the best resort rating system currently available................... main reson is done by the actual user! ! ! ! ! !

Sonder Jesus is ek niks! ! ! !
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21 May 2018 @ 15:25:08 pm
The RETIRED Boring Camper
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Having been completely involved in both The Tourism Grading Council of South Africa’s Star Grading system as well as The CaravenParks .com Resort rating systems, I wish to express my personal opinion on both systems.

As far back as 2002, I was approached by The Tourism Grading Council of South Africa to assist in setting up a working panel of Campers, Resort Owners, Camping Clubs and direct suppliers to the camping industry, with the view of setting up grading criteria for The Star Grading of caravan parks in South Africa. It was here that I met Prof. Neels Van Heerden, who was a lecturer at Tukkies and wrote his thesis on camping, as well as an ardent camper. The panel included The MacNicols (Both June and Angus) from Bazley, Peter & Margie Berkley from Dolphin in Ballito, Derek Clark President of the Motorhome Club of SA, The Marketing Manager of Jurgens-Ci, (now deceased), I forget his name, The Chairman of SAWA Karavaan Klub, naturally Prof. Neels, Gonnie and myself. And a few others. A total of twelve panel members.

Prof. Neels and I were the major role players, and after the Criteria for Star Grading was approved, both Neels and I were appointed assessors.

In total Neels and I assessed about 150 caravan parks throughout SA. I spent 50% of my time travelling the country. This over a period of about ten years.

In 2010 The Grading Council commissioned me to re-write the Criteria and I was to meet International Standards. I spent six months researching worldwide criteria on the Grading of Caravan parks. The new criteria is still in use today!

In about 2013 I decided to call it quits, and Gonnie and I, together with our team in the office, decided to set up our CaravanParks.com Resort Rating System. We spent a year setting up and testing the system that is still in use today.

Now to blow my own trumpet !!

I believe that after all this: Setting up Grading Criteria that meets International standards, my research, the amount of time spent Grading caravan parks throughout the country, as well as setting up the Standards For The Facilities of Caravan Parks for The South African Bureau of Standards, SANS 10092, I do not think that there is anyone better qualified to comment on the Facilities of a Caravan and Camping Park in Southern Africa than I am.

Naturally, I played a very big role in setting up the Resort Rating System on CaravanParks.com.

There was no better team than Gonnie, myself and our staff at CaravanParks.com who set up The Resort Rating System on CaravanParks.com

I believe, there is no better rating system currently World Wide than The CaravanParks.com Resort Rating System.

I know.

I have seen them all!!!

Regards.
This is how we spent the last fifteen years - working our buts off!
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21 May 2018 @ 22:36:02 pm
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hey hey hey... someone decided to work a little bit again and comment something positively on the Forums today.

I agree with what my dad just said... although I wish to mention that if this is the best Resort Rating System "world wide" then dam we must be good.... LOL 

Our Algorithms are then not so shabby after all...  thank you again to my mentor August Paul during 1992/3 when I worked at Infoplan a division of Denel Ltd (actually at Die Komandement or Command Center in Pietersburg) he drilled me hard back then... I make magic with maths now.

But seriously ... we wanted to build a Resort Rating System that was inclusive to everyone's input (the campers themselves interacting directly with the Resorts) and where TGC of SA has an amazing Star Grading system, it did not specifically cater or apply directly for "Outdoor" accommodation facilities, but more a "hotel" based system.

 

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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22 May 2018 @ 10:47:04 am
The RETIRED Boring Camper
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OK so let me do some more work!!! Ha - Ha - Ha! (I LOVE this job!)

AS Gonnie mentioned, yes the Tourism Grading System is a very good system, and I personally still respect the Star Grading System.

That said: The CaravanParks.com Resort Rating System is the only Rating System that gives feedback based purley on campers/visitors experiences as WELL as "Value for Money" than ANY other Grading or Rating System WORLD WIDE.

No other System allows for "Value for Money:!

We must be doing something right. ALL other Rating/Grading Systems are done by Assessors, and in no ways, are visitors to those establishments feedback taken into account.

The CaravanParks.com Resort Rating System is UNIQUE.

There are 660 rated resorts. I do NOT know of any other Rating/Grading System that has this amount of Rated/Graded single category of establishments that have been Rated/Graded in the Whole Wide World! I do not even think that ANY Rating/Grading System has that amount of Rated/Graded establishments in TOTAL!

Well done you guys - our happy campers!

 

Regards.
This is how we spent the last fifteen years - working our buts off!
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25 May 2018 @ 20:33:53 pm
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I corrected your post for you... we have 660 caravan & camping resorts rated....

 

"Find a job you love, then you will never have to work again!"
The CaravanParks.com Team
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